BOOKINGS
All bookings should be confirmed with deposit paid at least 3 weeks prior to the event date, to allow time for planning and sourcing of the materials as well as desserts to be freshly made. Orders are only considered confirmed once we send the confirmation message to you. We reserve the right to cancel or reject any orders at any time.
LAST MINUTE BOOKINGS
In the event that you urgently require our services and your event is less than 3 weeks away, we are able to take in last-minute bookings should the requested slot still be available. However, please note that a late booking surcharge applies as follows:
– Any booking made less than 21 days prior to the event is subjected to a 20% surcharge of the total charges.
– Any booking made less than 14 days prior to the event is subjected to a 30% surcharge of the total charges.
– Any booking made less than 7 days prior to the event is subjected to a 50% surcharge of the total charges.
EARLY SETUPS & LATE TEAR DOWN SURCHARGE
A surcharge applies for all setups and tear downs past 10:30PM and / or before 7:30AM.
PUBLIC HOLIDAY SURCHARGE
Do note that a Public Holiday surcharge of 10% applies for all bookings that fall on a Public Holiday.
EVENT VENUE SURCHARGE
An additional surcharge of $20 is applicable for setups in offshore areas (Sentosa and Jurong Island).
DAMAGE AND/OR LOSS OF PROPS, DECORATIONS AND SERVEWARE
Clients who damage or misplace decorations, props, cake stands, plates or other items provided for the dessert table set up, you will be charged for the replacement costs which are payable within 3 days from the event date.
DEPOSIT FEE
To reserve your date, we require a confirmation email and a 50% deposit, which will be credited towards your final invoice. To confirm your order, fill in the order form under the 'Contact Us' and we will get back to you within 3-4 working days.
PAYMENT
Upon confirming your booking with us a 50% deposit must be made through bank transfer. Full payment must be made on the day of event, once our setup is complete. Only cash or cheque payment are accepted.
CANCELLATION
If event were to cancel after down payment is being made, we will refund 40% of the required payment and the remaining 10% of the required payment will be penalized, reservations must be cancelled at least 10 days prior to your event.
BACKDROP & DECORATIONS
Our decorations and backdrop are design and customised for each and every client, so come talk to us! We'll get your party started! ;)
